Refund policy

Custom & Made-to-Order Items

Because Gray Coast Originals specializes in custom and made-to-order merchandise, items that have been personalized, decorated, printed, produced to an approved design, or otherwise made specifically for you or your group are generally not eligible for return or exchange due to preference, sizing selection, or change of mind.

Approval Before Production

Customers are responsible for reviewing and approving artwork, spelling, personalization, quantities, sizes, colors, and other order details before production begins. Once production has started, changes or cancellations may not be possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the approved order, please contact us as soon as possible at hello@graycoastoriginals.com with your order information and photos of the issue. We will review the situation and, when appropriate, arrange a replacement, correction, or other reasonable resolution.

Non-Custom Items

If an item was sold as a standard, non-custom retail product, contact us before returning it. Return eligibility and instructions will depend on the product and its condition. Items must not be returned without prior authorization.

Questions

Questions about an order or possible return can be sent to hello@graycoastoriginals.com.